A brilliant new refund service has just been launched for Oyster card users.
TFL Refund offers anyone with an online Oyster account a hassle free opportunity of claiming every single refund they are due totally automatically.
Every time your tube journey is delayed by more than 15 minutes you get a refund without needing to do anything at all.
The TfL Oyster refunds service, www.tflrefund.co.uk, is the brainchild of software developer Devin Smith. Devin explains how it all works:
“I’ve spent many a time delayed on the tube only to find making a claim time consuming a complicated, so I created some software to get all the details from my Oyster online account and fill in the blanks, I discovered that I could use the journey history to tell me when I was late and fill in all the other sections of the claim form. I then created a robot that ran automatically so I never had to lift a finger to get my refunds, I just got the email form TfL when my system had submitted the claim.
Rob, a friend of mine said I should ‘stick it on the internet’ as it was rather a good idea.”
You can check out whether you are due a refund for free or sign up for the fully automated service for just £2.00 a year. No other similar service is fully automated.
I signed up myself yesterday, hoping to cash in on delayed journeys during the London Olympics, unfortunately that won’t work. TFL say that any Olympic related delays do not qualify for refunds under their Customer Charter. All the same I’ll be very glad to claim all the refunds that are owed to me during the rest of the year, something I would never have been bothered to do before!
Many thanks to all those who commented on my Face Book page yesterday in a discussion about the service, including Devin himself and some of his satisfied customers.
I have no affiliation or connection to Devlin Smith or TfL Refund at all and this is certainly not a sponsored post, I just really like the service and believe it deserves support.
The author of this blog is a fully qualified and insured City of Westminster Tour Guide who runs unique walking tours and private tours in London.
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